Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a booking for our cultural experiences
• Sign up for our newsletter
• Contact us via our contact form
• Participate in promotions, surveys, or contests
• Leave reviews or feedback

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Payment information (we do not store complete credit card information)
• Date of birth (if necessary to verify age requirements for certain experiences)
• Preferences related to our cultural experiences
• Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns. This may include:

• IP address
• Browser type
• Operating system
• Device information
• Usage data (such as pages visited, time spent on the Site, referring/exit pages)
• Cookies and similar tracking technologies (see our Cookie Policy section)

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your bookings for cultural experiences
• Create and maintain your account
• Send you booking confirmations and updates
• Provide customer support and respond to your inquiries
• Send you marketing communications (with your consent)
• Personalize your experience on our Site
• Improve our website, products, and services
• Process payments
• Conduct research and analysis
• Comply with legal obligations
• Detect, prevent, and address technical issues or fraudulent activities

3. Sharing Your Information

We may share your information with the following parties:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Experience Providers and Partners

To fulfill your bookings, we may share necessary information with the cultural experience providers, instructors, or venues that will be hosting your experience.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Cookie Policy

Our Site uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users. This helps us provide you with a good experience when you browse our Site and also allows us to improve our Site.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our Site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information under certain conditions.
• Restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Data portability: You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.
• Object to processing: You have the right to object to our processing of your personal information under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving our marketing emails at any time by clicking the "unsubscribe" link in the emails or contacting us using the details below.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United Kingdom, and our third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@cedulanetix.com
• By phone: +443421785246
• By mail: 42 Rebecca Estate, New Barry L35 5JA, United Kingdom